Troubleshooting

Practical answers to common configuration and submission issues.

A new HighLevel field is not appearing

Reload the public form. The current object schema is retrieved whenever the form is opened or reloaded – a form already open in the browser does not automatically receive later schema changes.

A changed CRM value is not showing

Reload the form to retrieve the current record values.

An unrelated CRM field was changed elsewhere

Only fields changed through the form are written back, so unrelated concurrent edits should remain intact.

Two users changed the same field

The last successful save wins.

A required field will not submit

Check whether the field has been cleared. An existing value satisfies the requirement, but an empty required value prevents submission.

A required file field will not submit

Check whether an existing file has been marked for deletion without a replacement file being uploaded.

Replace mode deleted no files

Replace mode only replaces existing files if a replacement file is actually uploaded. If no replacement is uploaded, existing files remain.

The form says it has already been submitted

The form was generated with multiple submissions disabled and has already been successfully submitted. The returned error may be FORM_ALREADY_SUBMITTED.

I need to disable an existing form link

Manual link revocation is not currently available. The link stops working when it expires, or after its first successful submission when single-submit mode is enabled.